 Tina's Homecare Business Policy
ORDERS
You can place your order online using your Visa, MasterCard,
Discover, American Express or Paypal. You may also call our Customer
Service Department at
(440) 205-1483
or Toll
Free
1-866-688-TINA (8462)
between the hours of 9:00am
– 5:00pm EST.
Please be sure to provide an actual street address on all
orders. We cannot ship to a P.O. Box. Ship to address must match
the bill to address on your credit card (see CREDIT CARD BILLING
ADDRESS VERIFICATION, below). Sales and shipments are
limited to the United States, and must be paid for with US
currency.
All information in the shipping and credit card areas must be
filled out completely. Orders will not be shipped until your
credit card has been processed. Free shipping on orders over $75
will be shipped using ground transportation with a carrier
chosen by Tina’s Homecare, and shipped within the continental
United States.
CREDIT CARD BILLING ADDRESS
VERIFICATION
Due to the high volume of credit
card internet fraud, we at Tina’s Homecare use an effective
fraud prevention tool called Address Verification System
(AVS), an
advanced level of credit card security to help prevent
credit card fraud. When you place your order, your billing
address is checked against the billing address maintained by
your credit card company. Our system will verify and then
tell us if we have a match or not; if there is no match your
order will be rejected. This is another way to ensure that
the owner of the card is in fact the one using it. Choosing a shipping address
other than your credit card billing address will delay your
order as we will need to confirm it with your credit card
company.
To avoid delays with your order please
contact your credit card company and have them add to your
file the address where you intend to ship your item.
We
use many fraud prevention tools incorporated into our system
and in some cases we reserve the right not to ship your
order if we feel that there might be a risk of fraud. Thank
you for your understanding; we are working with many others,
to make the internet shopping a fraud free environment.
GROUND SHIPPING CHARGES FOR
CONTINENTAL U.S.
Purchase - $0 - $24.99 / Shipping
- $5.95
Purchase -
$25.00 - $49.99 / Shipping - $8.95
Purchase -
$50.00 - $74.99 / Shipping $11.95
Purchase -
$75.00 & up - FREE
GROUND SHIPPING FOR CONTINENTAL U.S.
RETURN POLICY
Tina’s Homecare is committed to working with its customers to
ensure products with warranties perform according to the
manufacturer’s specifications. Warranty information, where
applicable, can be found enclosed within the product packaging.
Any damage caused by the consumer is not covered and therefore
non-returnable.
If the product is defective, and you have the original
packaging, contact our Customer Service Department to receive a
return authorization number (RMA). We will then exchange the
product. No substitutions allowed. All unauthorized returns
without a RMA number will be refused and returned to the sender.
Customer is responsible for shipping charges. Merchandise may be
returned within 21 days for a refund or exchange. Notification
by customer must be made to our Customer Service Department
within 48 hours of delivery in order to receive credit for any
product error, damage, or loss occurring in transit. Goods must
be returned in unused condition with a copy of the original
invoice and be suitable for immediate resale. All items must be
in their original packaging with appropriate paperwork enclosed.
All returns are subject to a 20% restocking fee. Shipping costs
are non-refundable. All returns are subject to inspection.
Due to FDA regulations, once the product has been taken out
of its original packaging, it is no longer returnable.
Please email questions concerning customer service to customerservice@tinashomecare.com
Our Homecare Products, Homecare Equipment and Healthcare Supplies include:
• Inogen • Walkers and Rollators • Rollators and Walkers • Canes and Quad Canes • Bathroom Safety Product
• Oxygen Therapy Products • CPAP Products and CPAP Supplies • Aerosol Therapy Products • Pulse Oximeters
• Pain Reliever Gels •
Tina's Homecare Shopping Cart |
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If you have an immediate need for any homecare
products, please contact us directly at tina@tinashomecare.com. We look forward to serving you in the very near
future.
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Tina's Homecare |
| Address: |
8250 Tyler Boulevard, Suite E Mentor, OH 44060
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| Phone: |
(440) 205-1483 |
| Toll Free: |
1-866-688-TINA (8462) |
| Email: |
Tina@tinashomecare.com |
    
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